You are able to request service by filling out this form: https://www.cbs-gisx.com/support/service-request
You can order supplies like Tonner, waster tonner, etc.. https://www.cbs-gisx.com/support/order-supplies
If you are having troubles filling out the form please call Xerox Customer Support @ 800-842-0009
Please have your Equiptment ID Handy when calling. The ID number is located on the front of the printer on the blue sticker.